Technical Resources

Our team is ready to help you with your scale software.

 

Support Requests

We understand your ticketing system is an essential part of your operation. You rely on SMSTurbo to produce revenue, record materials and comply with laws and regulations.

When you have a technical question or a problem that needs immediate attention, our support team can provide technical support by email or telephone to keep your ticketing operation up and running.

Contact Support:

by email:
cis.service@creativeinfo.net

by phone:
(603) 627-4144 (select option 2)

 

Review Online Documentation

We have an extensive online help resource for a variety of SMSTurbo features and add-ons (SMSTurbo Version 10 only).

Read SMSTurbo Online Help Files

 

Support and Maintenance

We understand that your truck scale is the cash register for your business. An SMSTurbo support agreement is your assurance that we are there to keep your business running efficiently.

Software updates are covered under an annual maintenance program. Optional annual technical support programs are available with unlimited business hours and calls. After hours support service is available with automatic call routing.

Benefits of a Support Contract

  • One-time annual fee
  • Unlimited support during office hours
  • Faster response time
  • Free updates, as available
  • Compliance with current weighing laws
  • Two hours to reinstall on new PC included

Contact us to learn more about adding a support contract to your account.